Return and Refund Policy for PromoCow
At PromoCow, we strive to ensure that you are completely satisfied with your purchase. However, due to the nature of our products, we have specific guidelines for returns and refunds. Please review our policy below.
Customised Products
We do not accept returns or provide refunds on custom-made products unless the issue arises from our end. The following are the circumstances under which we will consider returns or refunds:
- Lost in Transit: If your order has been lost during shipping, we will issue a replacement or refund.
- Misprinted Items: If your customised product arrives with a misprint, we will gladly offer a replacement or refund.
- Damaged Items: In the event that your product is damaged upon arrival, please contact us immediately, and we will resolve the issue by offering a replacement or refund.
- Production Errors: Any error made on our part, such as incorrect customization or faulty materials, will be addressed with a replacement or full refund.
How to Request a Return or Refund
If you meet the conditions for a return or refund, please contact our customer service team at [email protected] within 7 days of receiving your order. In your email, please include:
- Your order number.
- A description of the issue.
- Photos of the damaged or misprinted product, if applicable.
Once we review your request, we will inform you of the next steps and either arrange for a replacement or process your refund.
Non-Returnable Items
As mentioned, customised products are non-returnable unless there is an issue caused by us. This includes all products that have been custom-printed, personalized, or otherwise tailored to your specifications.
Contact Us
If you have any questions about our return and refund policy, feel free to reach out to our customer support team at [email protected].
PromoCow
Email: [email protected]
We appreciate your understanding of our policy and are committed to ensuring you receive the highest quality products and service.
