At PromoCow, we strive to deliver your custom products as quickly and efficiently as possible. Please review our delivery policy below to understand the expected timelines, shipping methods, and any additional fees that may apply.
Processing and Shipping Time
- Production Time: On average, it takes 2 to 4 weeks from the time you approve your digital proof until your product is ready to be shipped. This timeline may vary depending on the complexity of your order and current production schedules.
- Shipping Time: Once production is completed, your order will be shipped using express tracked shipping for fast and secure delivery.
Customs and Import Taxes
- Customs Tax: Please note that customs duties and taxes are not included in the price of your order. Since our products are shipped directly from our factory in Asia, some shipments may be subject to import taxes depending on your country’s regulations.
- Responsibility for Customs Fees: PromoCow cannot control or predict customs fees, which are the responsibility of the recipient. We advise checking with your local customs office for any potential additional costs before placing an order.
Shipping Method
- Express Tracked Shipping: All orders are shipped using express tracked shipping services, ensuring that you can monitor your package from dispatch to delivery. Once your order is shipped, you will receive tracking information so that you can follow its progress.
Contact Information
If you have any questions regarding shipping times, import taxes, or tracking your order, please contact us at [email protected].
PromoCow
Email: [email protected]
We are committed to providing you with a seamless and transparent delivery experience. Thank you for choosing PromoCow!
